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Noticeboard

Winter 2018 Newsletter - see Newsletter link under Further Info

Book Routine GP appointments online 

Friends and Family Test now available under 'Have your say' section.

IT Services Statement of Intent - under Further Information

Friends & Family Test

The national NHS Friends and Family Test is a quick and simple way of collecting patient feedback to improve services.

When you visit our GP surgery for care or treatment, you will have the opportunity to give your feedback by answering a simple question about your experience:

“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”

You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'. An additional question asks for an optional comment about the reason for your choice.

We have a new computer system which can send the question to a smartphone if we have your mobile number. Your response is anonymous. Alternatively, please collect a form from the reception desk or complete the survey via our website.

We will be running the survey every month and you are welcome to complete it as often as you wish.

 

Latest Friends and Family Test Results

 TOTAL NUMBER OF RESPONSES

 436 

 Extremely Likely to Recommend

75% 

 Likely to Recommend

14% 

 Neither Likely nor Unlikely to Recommend 

4% 

 Unlikely to Recommend

3% 

 Extremely Unlikely to Recommend

3% 

 Don't Know

1% 

Thank you to all of our patients who have contributed to our feedback. 



 
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