The national NHS Friends and Family Test is a quick and simple way of collecting patient feedback to improve services.
When you visit our GP surgery for care or treatment, you will have the opportunity to give your feedback by answering a simple question about your experience:
“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”
You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'. An additional question asks for an optional comment about the reason for your choice.
We have a new computer system which can send the question to a smartphone if we have your mobile number. Your response is anonymous. Alternatively, please collect a form from the reception desk or complete the survey via our website.
We will be running the survey every month and you are welcome to complete it as often as you wish.
Latest Friends and Family Test Results
TOTAL NUMBER OF RESPONSES | 379 |
Extremely Likely to Recommend | 74% |
Likely to Recommend | 16% |
Neither Likely nor Unlikely to Recommend | 3% |
Unlikely to Recommend | 1% |
Extremely Unlikely to Recommend | 4% |
Don't Know | 2% |
Thank you to all off our patients who have contributed to our feedback.